PRIVACY POLICY

 

We, Mavoix Solutions Private Limited (hereinafter referred to as the “Company”), having its offices at No. 1071, Spacesync, 24th Main, Sector – I, HSR Layout, Bengaluru – 650 102, where such expression shall, unless repugnant to the context thereof, be deemed to include our respective legal heirs, representatives, administrators, permitted successors and assigns are the creators of this Privacy Policy, which ensures our steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about an online ‘App’called ‘KUSHALA’ or ‘www.kushala.co.in’ (hereinafter referred to as the “Website”).In order to provide you with uninterrupted use of our services, we may collect and, in some circumstances, disclose information about you. To ensure better protection of your privacy, we provide this notice explaining our information collection and disclosure policies, and the choices you make about the way your information is collected and used.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

 

  1. DEFINITIONS

 

  1. The term ‘You’ &‘User’, shall mean any legal person or entity accessing or using the services provided on this App, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
  2. ‘You’ where the context relates to ‘Health Service Provider’, and ‘Health Service Provider’ means any legal person or business entity, as the case may be, looking to access or use the services provided on this App for business purposes, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
  3. The terms ‘we’, ‘us’, ‘our’ shall mean the App and/or the Company, as the context so requires.
  4. The term ‘Services’ shall mean the business of providing a portal for Users (who could be patients or common people) to access and find the most reliable alternative health professionals, healthcare service providers, therapists, clinics, pharmacies and health-related information, belonging to AYUSH (Ayurveda, Yoga and Naturopathy, Unani, Siddha, Homeopathy).
  5. The terms ‘Party’ and ‘Parties’ shall respectively be used to refer to the User/Health Service Provider and the Company individually and collectively, as the context so requires.
  6. “Personal Information” shall mean and refer to any personally identifiable information that we may collect from you. For removal of any doubts, please refer to Clause 2.
  7. “Third Parties” refer to any App, company or individual apart from the User, Health Service Provider and the creator of this App.

 

  1. INFORMATION COLLECTED

We are committed to respecting your online privacy. We further recognize your need for appropriate protection and management of any Personal Information You share with us. Since we provide certain services as mentioned above, we may collect the following information which are appropriately required to provide such services:

 

From Users:

  • Personal data of the User such as, but not limited to, Name, Address, Email ID, Mobile Number, PAN/Aadhar as applicable, as mentioned in the terms of use.
  • Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet.
  • Personal medical information including medical records, medical expense information, etc.

From Health Service Providers:

  • Company data of the Health Service Provider such as, but not limited to, Name, Address, Email ID, Mobile Number, CIN, GSTIN as applicable as per the terms of use.
  • Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet.

Users and Health Service Providers are responsible for maintaining the security and confidentiality of their account details and passwords. Please note that We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Further, Users and Health Service Providers are advised to sign off from their systems after availing of the Services to avoid accidental and unauthorised access to personal information from their accounts by any third-party.

  1. SUBMISSIONS

The User/Health Service Provider submissions section of the App is moderated to ensure accurate testimonials when such reviews/comments are shared by Users/Health Service Providers, to facilitate feedback and review of different products, services and packages offered, as well as ease of use of the App. Published submissions are genuine and are not edited or altered by the App. The App reserves the right to post or remove any submission at its discretion.

By posting your comment(s), rating(s), review(s) or submission(s) ("Submission") on our App, you give us permission to reprint or use the Submission in connection with our business. You also are agreeing to the following:

 

  1. The reprint or use of the Submission will be at our discretion and without compensation;
  2. The use of the Submission with or without any pseudo (pen) name credit;
  3. The App’s perpetual and assignable right to use the Submission;
  4. The use of the Submission locally, nationally or globally in any media, information or communication platform (including Internet advertising) currently in use or later developed.

Other than Your name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Submission.

  1. EXTERNAL LINKS ON THE APP

The App may include advertisement hyperlinks to other Apps, content or resources. We have no control over such external links present in the App, which are provided by persons or companies other than us.

You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, Apps, companies or persons, nor do We endorse any advertising, products or other material on or available from such external Apps or resources.

You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You, as a result of the collection and/or disclosure of Your personal information by external Apps, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such Apps, Websites or resources. This external App, Websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the external App and review their privacy policy. We allow third parties/individuals to display advertisements when you use the App.

  1. OUR USE OF YOUR INFORMATION

The information provided by you at the time of registration and thereafter shall be used to contact you when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, your personal data may be collected and stored by us for internal record.

We use your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.

For Users, their medical information could be used by us in the following ways:

  • For treatment and treatment alternatives 
  • For payment for routine health care operations
  • Appointment reminders and health-related benefits and services
  • Research and fundraising activities
  • Health system directory maintenance
  • Public health activities
  • Health oversight activities
  • Other uses and disclosures as may be applicable.

In case we are acquired by or merged with another company, we shall be legally obliged to share information disclosed by you and information about you to the company we are acquired by or merged with. In the event of a merger or acquisition, we shall notify you by email to review our revised privacy policy, as and when Your Personal Information is shared with or becomes subject to a different privacy policy.

  1. COOKIES

We use data collection devices such as "cookies" on certain pages of our App. A cookie is a small data file sent by our App onto your computer, tablet, Smartphone or similar device each time you use the device to visit our App. Cookies mean that the next time you visit the App our system recognizes your device, and cookies assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered Users/Health Service Providers. A cookie itself contains no personal data and does not collect any personal data. Cookies can store User settings and other information.

We will not share any personally identifiable information provided by this Cookie with any third party. We will, however, link data stored in Cookies to the personally identifiable information you submitted while on our site.

Any cookies sent by the site operator and stored on your device are designated “first-party cookies”. Some cookies may be placed by other parties; these are then designated “third party cookies”. First party cookies are those cookies which are associated with the host name. Third party cookies are cookies from other domains. Some of our business partners (e.g., advertisers) use Cookies on our site. We have no access to or control over these Cookies, as they are generated by third party provider domains, and can therefore only be administered by the respective third party. This privacy statement covers the use of cookies by the first party only and does not cover the use of cookies by any advertisers.

  1. CONFIDENTIALITY

Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users/Health Service Providers may fully avail of the services of the App.

We shall not sell, share, or rent your personal information to any marketing agencies or any other such companies that indulge in unsolicited communications. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.

  1. SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

If you are using the App to upload sensitive data, you should properly secure your computer. To help do this, you can use anti-spyware and virus protection software. You can also restrict access to your computer (for example, by using a strong password for your computer login and a network firewall).

The Companyshall not be held liable in any way for events beyond our control or in any way for accidental or unauthorised access of your information. No data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure.

  1. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

Due to the existing regulatory environment, we cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

  • External Service Providers: There may be a number of services offered by external service providers that help you use our App. If You choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/ or grant them permission to collect information about You, then their use of Your information is governed by their privacy policy.
  • Third-party Payment Gateways: We employ third-party payment gateways that you are mandated to use in order to complete payments to fully avail of Services. We are not responsible for the use and storage of your information by these payment gateways, nor for the operation of the gateways, as they are wholly owned and managed by third-parties. Should any dispute or discrepancy arise in respect of your usage of the payment gateways, we are not liable to address the same and request you to approach the payment gateway directly through their third-party App.
  • Other Corporate Entities: We may share much of our data, including Your Personal Information, with our parent and/ or subsidiaries that are committed to serving your needs through use of Our App and related services, throughout the world. Such data shall be shared for the sole purpose of enhancing your experience of using the App. To the extent that these entities have access to your information, they shall treat it at least as protectively as they treat information they obtain from their other members. It is possible that we and/or our parent and/or subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You shall receive notice of such event (to the extent it occurs).
  • Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.

Any information that you make publicly available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.

 

  1. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

Following registration, you can review and change the information you submitted at the stage of registration. An option for facilitating such change shall be present on the ‘My Account’ section of the home page of the App and such change can be facilitated by emailing us at [.]. If you change any information, we may keep track of your old information.

If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile, please write to or email us as soon as possible, at [.]. We shall promptly correct any information found to be incorrect. All User/Health Service Provider profiles are kept confidential and are not viewable by any other Users/Health Service Providers. 

We shall retain in our files, information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information shall be completely removed from our databases in response to your requests.

 

  1. INDEMNITY

You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our App or otherwise and Your use and access of Apps and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which you may have disclosed to such Third Parties.

 

  1. SEVERABILITY

Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

  1. AMENDMENT

Our Privacy Policy may change from time to time, without any prior intimation.